Returns & Exchanges

At Solaris Japan, we strive for complete satisfaction with your boutique fashion purchases. If you are not entirely happy with your order, items may be returned within 30 days of delivery provided they are in their original, unworn condition with all tags attached.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all designer labels and security tags remain intact to qualify for a full refund.

3

Ship to Solaris

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location; please retain your tracking receipt for reference.

4

Quality Inspection & Refund

Once our specialists verify the condition of the returned apparel, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing