Frequently Asked Questions

Everything you need to know about shopping with Solaris Japan

Where are your products shipped from?

All orders are shipped directly from our warehouse in Tokyo, Japan, ensuring authentic Japanese fashion and quality standards.

How long does international shipping take?

Shipping times vary by method: Express shipping typically takes 3-7 business days, while standard shipping can take 10-21 business days depending on your location.

Are the items authentic?

Yes, we guarantee 100% authenticity for all items. We source directly from authorized distributors and reputable Japanese brands.

What is your return policy?

We accept returns within 14 days of delivery for items in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.

Will I have to pay import duties and taxes?

International orders may be subject to customs duties and taxes once the shipment reaches your country. These charges are determined by your local customs office and are the responsibility of the recipient.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.